Description

The 9 Deadliest Sins Of CommunicationPreventing the breakdowns that can strain relationships … impede teamwork … and bring productivity to a standstillYou can trace almost every workplace failure or faux pas to inadequate communication skills. The sad part is, most foul-ups could have been averted ­ if people only knew how to avoid the nine deadliest sins of communication.This skill-packed program opens your eyes to the transgressions we all commit at some time or another ­ “tuning out” instead of paying attention … dominating the conversation … losing listeners with jargon, acronyms and “tech talk” ­ and offers proven, practical advice that can help you quickly correct your ways.PROGRAM HIGHLIGHTS How to take a “mental time-out” to clear your head and balance your emotions ­ before you speak6 steps to keep from losing listeners … and 4 key phrases to use when you’re the one getting lostSpecific strategies to help you pry important information from a reluctant communicatorWays to stop the “charging rhino” who monopolizes conversations