Description

Its not the work thats so hard – its the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.Theres no escaping problematic personalities. And theres no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace – and put your career on an unstoppable upward trajectory. Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including: – 325 phrases that lead to constructive conflict-resolution conversations- 20 challenging coworker behaviors, with specific phrases and actions for dealing  with each – 10 difficult boss personality types, with guidelines for working through problems with each- Tips for recovering from blunders you may have caused yourself- A five-step process for turning bad situations into positive ones You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.http://www.amazon.com/Powerful-Phrases-Dealing-Difficult-Peo…