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Rob Yeung – Emotional Intelligence – The New RulesProduct DescriptionIf you have not heard of emotional intelligence or EQ what planet have you landed from? You may be sick of people bleating on and on about EQ. But it is undoubtedly true that being intelligent is not enough to get you ahead at work anymore. You also have to be emotionally intelligent. In this savvy book, business psychologist Rob Yeung explains succinctly and accessibly the rules to behaving in an emotionally intelligent way. Far from being pure psychobabble, EQ is about finding out what makes others tick and can be highly effective. What are their hot buttons? Once you know what buttons to push, you can make people tick in ways that will help you out at work and in your career.About the AuthorRob Yeung is a business pyschologist and career consultant. He is a regular contributor to the Financial Times, Guardian, CNN and various BBC programmes. He is the author of numerous career and business books. He lives in Hammersmith, London. Table of Contents   Foreword p. viii   Introduction p. 1       What is emotional intelligence exactly? p. 2       A condensed history p. 4       Why bother with emotional intelligence? p. 5       Do it for you p. 7       Practice makes perfect p. 9   Self-awareness p. 11       Understand the brain-body-behavior connection p. 14       Examine your emotions p. 15       Label your emotions p. 19       Distinguish between fact and feeling p. 20       Marry your perceptions with those of others p. 22       Reflect and evaluate p. 25       Seek feedback p. 27       Accept feedback with good grace p. 28       Identify your priorities p. 30       Write your eulogy p. 32       Discover your vision p. 35       Set SMART goals p. 37   Self-direction p. 41       Break the link p. 44       Challenge automatic negative thoughts p. 46       Put it into perspective p. 48       Manage physical sensations and symptoms p. 49       Recite personal affirmations p. 51       Take a problem-solving approach p. 54       Make a list p. 57       Visualize success p. 59       Use emotional anchors p. 61       Walk tall p. 63       Handle setbacks p. 64       Develop your emotional resilience p. 67   Interpersonal savvy p. 71       Empathy and rapport p. 73       Communication p. 86       Building rewarding relationships p. 108       Tacking unsatisfactory relationships p. 129   Organizational savvy p. 149       Become politically aware p. 151       Understand your culture p. 153       Deepen your understanding of culture p. 156       Identify role models and mentors p. 159       Exert indirect influence p. 161       Demonstrate integrity p. 163This review is from: Emotional Intelligence: The New Rules (Paperback)Emotional Intelligence: The New RulesI have just finished reading Emotional Intelligence: The New Rules by Rob Yeung. I found this an interesting, thought provoking book. Rob endears himself to the reader in the first few pages when he says that he wants to provide succinct, practical guidance on emotional intelligence rather than string out a few ideas over hundreds of pages and bore the reader to death. Instead, he provides a clear introduction to the concept of emotional intelligence and covers three main themes:* Self-awareness* Self-direction* Interpersonal savvyThese are explained and explored in sufficient detail to make the reader think about their own actions and approaches to work and social interactions and encourage the reader to reflect upon how they could work and live smarter by changing their approach and demonstrating emotional intelligence.I particularly like the way Rob writes as he does not patronise the reader but encourages him/her to believe they can succeed in work and domestic life by adopting a few key principles.A highly recommended read for anyone looking to improve the way they communicate with, listen to, and engage with others.