Description

Lynda.com presents: Communication FundamentalsEffective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School Professor John Ullmen, PhD, walks you through strong and clear communication strategies that will help you improve your listening, your message, your delivery, and your effectiveness. These strategies work across departments, teams, and cultures and help you get through communication blockers.Topics include:Managing the intent-impact gapDesigning the content of your messageImproving vocal deliveryAdjusting your body languageBeing politically savvyListening to what’s said, what’s unsaid, and how it’s saidIncreasing empathy and trustOvercoming anxiety