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url: http://www.executivecoachingstudio.com/conversation.htmChapter 1The secret to making conversation and small talk with anyone and at any timeChapter 2 How to get people to talk to you? Chapter 3 How to create a favourable first impression with everyone that you meet Chapter 4 How to keep conversations going and how to control and steer the discussion Chapter 5 Awesome one liners for you to use – people will just love you for these!Chapter 6 Learn how to say NO and mean it – being assertive to the demands of others Chapter 7 How to feel great in an INSTANT – learn how to flip a switch and feel confident at onceChapter 8 How to complain effectively and get what you want – how to stand up for yourselfChapter 9 How to give tough messages and feedbackChapter 10Advanced Communication SkillsChapter 11How to speak up at meetings – how to get those thoughts out in the open instead of remaining silentChapter 12How to run meetings – how to chair and control meetingsChapter 13Public speaking techniques – how to speak up in front of others with confidence and styleChapter 14How to give winning presentations and be the envy of your peers