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Robert Bolton – People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts Quote:Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.A wall of silent resentment shuts you off from someone you love….You listen to an argument in which neither party seems to hear the other….Your mind drifts to other matters when people talk to you….People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.People Skills will show you:· How to get your needs met using simple assertion techniques· How body language often speaks louder than words· How to use silence as a valuable communication tool· How to de-escalate family disputes, lovers’ quarrels, and other heated argumentsBoth thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.Open for everyoneNumber of pages: 324Year of publication: 1979Url: https://www.amazon.com/People-Skills-Robert-Bolton-ebook/dp/…Amazon rating: 4.3 out of 5 stars (199 reviews)epos on TP wrote:This is an amazing book. Rated it a 5.For those of you on TV, MasterSales recommends this book very highly. MasterSales on TV wrote:Best book I’ve ever read on all areas of personal communication. The Bible on the subject. I re-read this every year.Five clusters of skills critical to satisfying interpersonal relationships are taught in this book:Listening skills: These methods enable a person to really understand what another person is saying. They include new ways of responding so that the other person feels his problems and feelings have been understood. When these methods are used appropriately, the other person often solves his problems without becoming dependent on you.Assertion skills: These verbal and nonverbal behaviors enable you to maintain respect, satisfy your needs, and defend your rights without dominating, manipulating, abusing, or controlling others.Conflict-resolution skills: These abilities enable you to deal with the emotional turbulence that typically accompanies conflict — abilities that are likely to foster closer relationships when the strife is over.Collaborative problem-solving skills: These constitute a way of resolving conflicting needs that satisfies all parties — it is a way of solving problems so they stay solved.Skill selection: These guidelines enable you to decide what communication skills to use in any situation in which you find yourself.These are the basic communication tools required for effective human relationships. They are the fundamentals.bizwarrior on TP wrote:+1…great book that changed my life. I grew up as an only child in a traveling gypsy like family moving every couple of weeks. As a result, I had very poor social and relationship skills. This book gave me the building blocks to make sense of it all and create and grow great relationships. Highly recommended.Jef7 on TP wrote: All members of this site should own this book.  We can all benefit greatly by becoming better communicators.May you find the ONE LIFE and LOVE,Aeon