Description

Duration: 1h 08mVideo: AVC (.mp4) 1280×720 30fpsAudio: AAC 48KHz 2chLevel: Appropriate for allLanguage: EnglishDescriptionListening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively.In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.Topics include:* Recalling details* Empathizing* Avoiding distractions and the feeling of being overwhelmed* Clarifying your role* Using attentive nonverbal cues* Paraphrasing what was said* Matching emotions and mirroringURL www.lynda.com/Business-Business-Skills-tutorials/Effective-Listening/176760-2.html