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Lynda – Learning To Be AssertiveRELEASE INFORMATIONTITLE: LEARNING TO BE ASSERTIVEPUBLISHER: LYNDALINK: http://www.lynda.com/Business-Skills-tutorials/Learning-Assertive/175640-2.htmlAUTHOR: CHRIS CROFTLEVEL: BEGINNERRUNTIME: 54M 42SLANGUAGE: ENGLISHRELEASE TYPE: RETAILRELEASE FORMAT: ISODISKNAME: keiso_lltobeaTUTORIALWe all get frustrated when we feel taken advantage ofor alternatively, respond too aggressively when we feelprovoked or trapped. Overcome these knee-jerk responses bylearning how to be assertive. This course reveals whatassertiveness really means, and how it is different fromaggression, and outlines specific techniques you can use torespond to challenging situations and difficult peopleTopics include:* Identifying your current mindset* Avoiding the passive-aggressive trap* Reducing negative emotions* Handling everyday putdowns* Learning to disagree by questioning* Knowing the most effective words to use