Description

Building trustWelcomeHello, and welcome to Building Trust. My name is Brenda Bailey-Hughes, and I specialize in coaching executives, business professionals, and college students on communication skills. Over the years I’ve realized that trust and communication go hand in hand. In this course, you and I will explore what trust is and just how important it can be to our organizations and to us individually. We’ll discover the three circles of trust, beginning with those behaviors and values deep within us and working outward to the behaviors that others use to judge our credibility.If you’re in a situation where trust has been broken, check out the section on how to rebuild violated trust. Working in virtual teams presents unique challenges for building trust, so I’ve included some tips for that. And finally, we all know that trust in our personal lives is every bit as important as trust at work, so there’s also a section for you on that.    Introduction                                                     1m 41s        Welcome                                                      1m 5s        Getting the most out of this course             36s    1. Understanding Trust                                    6m 39s        What is trust?                                              1m 4s        Understanding trust in an organization        5m 35s    2. Exploring the Three Circles of Trust            31m 17s        Overview of the three circles                      1m 7s        The inner circle: Being trustworthy             4m 45s        The inner circle: Ethical decision making       6m 14s        The middle circle: Building trust in work relationships            6m 23s        The outer circle: Credibility busters and boosters            3m 17s        The outer circle: Projecting nonverbal credibility            2m 46s        The outer circle: Projecting verbal credibility                6m 45s    3. Trust at Work                                                                 20m 38s        Rebuilding trust                                          4m 32s        Apologizing                                                   2m 9s        Trust with virtual teams                                8m 5s        Trust in personal relationships                    3m 25s        Creating an action plan                               2m 27s