Description

Conflict Resolution Fundamentals | 195.35 MBDuration: 48m 50s | Video: AVC (.mp4) 960×540 29.970 fps | Audio: AAC 48KHz 2chGenre: eLearning | Dec 19 2012 | Appropriate for all | Language: EnglishImprove your relationships with your coworkers clients and managers and find your way through conflict back to cooperation. In this course negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple repeatable techniques that apply in most business situations. Shell present a six-step framework for exploring and navigating conflict resolution including identifying the issue separating the people from the problem overcoming roadblocks to resolution exploring cultural differences and getting to agreement.Topics include:Understanding how conflicts ariseNavigating cognitive biasExploring the principles of influenceBuilding trustReframing the argumentBrainstorming solutionsWorking with difficult people