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Ch1. Your key to success and happinessCh2. How to use the basic secret for inluencing othersCh3. How to cash in on your hidden assetsCh4. How to control the actions and attitudes of othersCh5. How you can create a good impression on othersCh6. How to use three big secrets for attracting peopleCh7. How to make the other person feel friendlyCh8. How you can develop skill in using wordsCh9. How to use the technique that a supreme court justice called “White Magic”Ch10. How to get others to see things your way quicklyCh11. How to get 100% cooperation and increae your brain powerCh12. How to use your miracle power in human relationsCh13. How to criticize others without offending themCh14. A simple, effective plan of action that will bring you success and happinessCertainly the chapters above seem common in many interpersonal relationship books. However, I am obliged to praise the author for his outstanding writing skill, clever use of short stories to elaborate the rationale behind his many useful tactics, and those helpful summaries in the end of each chapter. Even if you are a frequent self help book reader, it will still satisfy you well with the no nonsense points. In short, highly recommended!p.s. Below please some of my favorite passages for your reference.J.C. Staehle, after analyzing many surveye, found that the prinicpal causes of unrest among workers were the following, listed in the order of their importance:-1. Failure to give credit for suggestions2. Failure to correct grievances3. Failure to encourage4. Criticizing employees in front of other people5. Failure to ask employees of their opinion6. Failure to inform employees of their progress7. Favoritism pg 24Remember, human beings are innately selfish beings. They are first, last and always interested in themselves, in their job, their family, their home town, their ideas. Even a question like, “Where are you from?” shos that you are interested in the other person, and consequently gets him interested in you. pg 89Use “Happy Talk” as much as possible. Nobody likes a Gloomy Gus. Nobody likes to sit and listen to a prophet of doom. People dont like to hear bad news. pg 91When a would be policitician asked Justice Oliver Wendell Holmes for advice on how to get elected to office, Justice Holmes wrote him: To be able to listen to others in a sympathetic and understanding manner is perhaps the most effective mechanism in the world for getting along with people and tying up their friendship for good. Too few people practice the “white magic” of being good listeners. pg 94Most of us want the other fellow to think we are clever, intelligent, “smart”. But the person who goes around always making “smart remarks”, always knocking himself out to be “clever,” is not voted in by the other fellow as a “clever person”. Instead he gets elected to the classification of “smart-aleck,” “blow-hard”, or “egotist.” pg 95These three Yale psychologists found the best way to get ideas accepted is to use a low-pressure technique, one of calmly presenting facts, and leaving out threats or attempts at using force. pg 106Two rules for administering praise. 1. It must be sincere. 2. Praise the act or the attribute, rather than the person. pg 135Knowledge + Application = Success pg 147