Description

“Successful people confront well,” the authors observe, laying out tools for readers to stop simply avoiding conflict and start having productive, loving confrontations. Their advice for such conversations is familiar: listen actively; clarify the problem; affirm the other person; acknowledge your own part in the problem; and commit to being an agent for change. The second half of the book offers practical, hands-on advice for preparing for and having a difficult conversation, complete with specific suggestions of what to say–and what not to say.