Description

How to Win Clients, Deliver Great Presentations and Solve Conflicts at Work (Hyperion)Important discussions at the office—whether asking for a raise and promotion, or telling an employee that there’s a problem with his or her performance—are often difficult and easy to put off. We all know what it’s like to avoid these “big talk” conversations, and how the longer we procrastinate, the harder it is when we finally confront the issue. In THE FINE ART OF THE BIG TALK: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work conversation guru Debra Fine shows us how to handle the most uncomfortable office interactions and achieve what we want in each situation.After mastering the art of small talk in her previous book, The Fine Art of Small Talk, Fine is back to show you how to transition to The Big Talk and take conversations to the next level. Knowing your audience, managing the conversation, identifying sources of conflict, and sending out positive energy are just some of the keys that Fine outlines that will help everyone conquer the Biggest of talks.Conversation – Big Talk – is the key to achieving nearly all our goals, and everyone is capable of having a productive conversation, even when the topic at hand isn’t an easy one to discuss. Fine’s specific advice demonstrates how to broach any subject with your boss, co-worker, or client, and how to walk away from the interaction without having damaged your professional relationship. By providing advice that is both relevant and simple to implement, THE FINE ART OF THE BIG TALK is the perfect book for every step on the corporate ladder, from the CEO to the administrative staff. Readers will gain the techniques that will result in improved work environments, increased revenues, and positive interactions in the workplace.THE FINE ART OF THE BIG TALK includes specific advice on what to say, when to say it, and what body language to use to achieve the desired results. This book will help readers learn how to:    Determine “sales” messages.    Analyze what your body language conveys.    Become skilled in the art of quiet negotiation.    Offer constructive and productive feedback to employees and bosses alike.    Keep meetings on track and on point.    Build conversational clout by using specific techniques to achieve goals and influence others.    Get conversation closure and leave a meeting with a great final impression.In addition, a final chapter, “Master Tech Talk,” includes instructions on how to leave clear voicemail messages, send e-mails that won’t be misinterpreted, and take advantage of online marketing. With this extra tool in your belt, you can be an expert at communication in the 21st century.Reassuring and easy to implement, THE FINE ART OF THE BIG TALK is the necessary guidebook for anyone who has ever worried about how to approach a tough conversation. It will help even the most awkward speakers tackle the weightiest subjects. Go ahead—conquer The Big Talk!