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www.StrategyStrategy.com Please use this book only for good, it is very dangerous if it fell into  the wrong hands,  because you learn how to see thru people, and  that can be used as a big social advantage. Copyrighted 2009, 225 pages- This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off ‘difficult’ events, time and time again. Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling ‘difficult’ people in ‘difficult’ situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.Book Descriptionhow people tick is about understanding and dealing with patterns of behaviour that annoy us, such as gossiping, back-stabbing and bullying, in order to make these ‘difficult’ people easier to live and work with. Amazon Review I have bought the new edition (wouldn’t you, the old one is listed at £30.99 new!), and it now has over 50 types of difficult people described. It features wonderful, positive ways to turn their difficult ways round. The one negative comment on the last edition was that it was very “layman”, which is probably why the rest of us like it so much – we don’t want a psychology textbook, just a few quick tips! Personally, one of the best bits of advice was in the Introduction, where Leibling says “We often talk about difficult people, labelling an entire person as `difficult’ when it truth it may be just one aspect of their behaviour that we have found challenging.” That struck me as a great starting point, to quote the author again, on `how to get on with people you don’t get on with’. I showed my copy to a friend who is a CEO of a medium size enterprise, and she seized upon it eagerly – as she has every one of these people working for her. I enjoyed the fresh, positive approach, and Leibling’s gentle humour throughout the book. Thoroughly recommended.ContentsAbout the author xPreface to the second edition xiIntroduction 1This book is about understanding patterns of behaviour thatannoy us and how we can change them.We often talk about difficult people, labelling an entireperson as ‘difficult’ when in truth it may just be one aspect oftheir behaviour that we have found challenging. That’s whythis book explores exactly how people ‘do’ difficult, instead of‘are’ difficult.I dislike ideas such as stress management, because what ismuch more productive is stress avoidance. If we simply invest alittle time in preventing a situation going wrong, we don’t haveto pick up the pieces afterwards.But, over the years, I’ve noticed how people create stress bywinding each other up time and time again, usually withoutwanting to, and with uncomfortable results. And I’ve alsorecognized that surprisingly common patterns of behaviouroccur time and time again with people who naturally have verydifferent individual backgrounds.That’s why I’ve written this book, because it’s much easier –and more effective – to identify and deal with behaviouralpatterns, rather than having to handle each difficult event, timeand time again.So please dip in and enjoy these tried and tested tips forhandling ‘difficult’ people in ‘difficult’ situations, based on areal understanding of their behaviour.Chapters1. Angry people who may also be Aggressive, Antagonistic, 2Argumentative, Confrontational, Destructive,Explosive, Hostile, Intimidating, Threatening, Viciousor even Violent2. Anxious people who may also be Catastrophizers, 9Dejected, Miserable, Pessimists, Sad, Scared, Terrified,Timid, Unhappy or Worriers3. Apologetic people who may feel so apologetic so often 11about so many things that they and others feel they’rea ‘Sorry’ Person4. Biased people who may also be seen as Bigots, 15Closed-minded, Prejudiced, Rigid, Unfair or MakingSweeping Assumptions or Generalizations5. Blamers who may Blame Other People or Blame 19Circumstances, or just Not Take Responsibilityfor their own actions6. Boring people who may also be Burblers, Digressers, 22Ramblers, Tedious, Unfocused or Wafflers7. Bullies who may also be Aggressive, Belittling, 26Bombastic, Bossy, Dictatorial, Haranguing, Harassing,Intimidating, Oppressive, Pressurizing, Railroading,Threatening or plain Unkind or quite possibly allof these at once8. Change-resistant people who may also be Conservative, 32Inflexible, Risk-averse, Unadventurous, Unimaginativeor indeed just Calm and Patient9. Charmers who may also be Attractive, Charismatic, 36Seductive, Slick, Slimy or Smarmy or quite possibly allof these together10. Cold people who may also be seen as Thick-skinned, 39Unaffectionate, Unemotional, Unempathetic,Uninvolved or possibly even Insensitive or Brutal11. Competitive people 4212. Confused people who may also be Unsettled 4513. Difficult people who may be plain Contrary, 49Disagreeable or Disharmonious14. Disobedient people 5215. Disrespectful people who may also be Belittlers, 57Dismissive, Flippant, Humiliators, Insensitive,Politically Incorrect and/or Put-Downers16. Dumpers who may mistakenly believe they are 62Delegators17. Embarrassed people who may also Belittle Themselves 65and/or their Achievements, or be Excessively Modestor Quiet, Reluctant to Accept Praise/Compliments,Scared to Speak Up, Self-deprecating, Self-effacing, Shy18. Forgetful people who may also be prone to Losing 68Things19. Gossipy people who may also be Cliquey and 73Rumour-mongers20. Hostile people who may also appear to be Alienating, 78Antagonistic, Argumentative, Confrontational,Disaffected, Disloyal, Disrespectful, Grudging,Obstructive, Resentful, Ridiculing, Rude, Sarcastic, Snide,Sulky, Trouble-makers, Uncooperative, Undermining,Unforgiving, Unfriendly, Vengeful or Vindictive21. Impatient people who may also be Complainers, 84Intolerant and Unreasonable22. Impetuous, impulsive people 8823. Indecisive people who generally Find It Hard to Make 91Decisions24. Insecure people who may also be Fragile, Intraverted, 98Loners, Needing Constant Reassurance, Over-sensitive,Shy, Thin-skinned, Timid, Unconfident, Victim-like,with Low Confidence, Low Self-esteem, LowSelf-worth25. Insincere people who may also be seen as Deceivers, 105Liars, Manipulators, Tricksters, Two-faced,Untrustworthy26. Last-minuters who leave things until the very last 108moment27. Late people who may also consistently Miss Deadlines 112or be Unpunctual or Unreliable28. Loners who may also Keep Themselves to Themselves 115and not be Obvious Team Players29. Messy people who may also be Disorganized or Untidy 11830. Moody people who may also seem Temperamental, 122Unpredictable and/or Unreliable31. Must-have-the-last-word people who may also be 125Hangers-on and The Last to Leave32. Negative people who may also be But-ters, Dampeners, 129Pessimists or Wet Blankets33. Nit-picky people who may tend to Find Faults 13134. Patronizing people who may also be Arrogant, 134Belittling, Insensitive, Pompous, Self-important, Smug,Snobbish, Thick-skinned, Unobservant or all of theseat once35. Phobic people who may be Fearful, Frightened, Scared 138or Terrified of, say, presenting in public36. Plodders who may also be Infuriatingly Slow, Tedious 143and Tortoises (vs Hares)37. Princesses and princes who may aso be Daydreamers, 146Deluded, Precious, Preeners, Spoiled or probably allof these rolled into one38. Repeaters, ie people who Keep Repeating Themselves 14939. Scatter-gun thinkers who may also be Unfocused 153(actually Multi-focused) and Unpredictable and mayFlit from Idea to Idea40. Selfish people who may also be Inconsiderate, 156Self-centred, Self-obsessed41. Show-offs who are Attention-seeking, Cocky, Extreme 159Extraverts and Full of Themselves42. Stressed people who may also be Anxious, Fretful, 163Pressured, Tense and/or Worried43. Unassertive people who may also seem too Compliant, 167Malleable, Subservient or Weak44. Unenthusiastic people who may also be low on 170Ambition, ‘Drive’, Excitement, Inspiration, Motivation,Optimism or Passion45. Unfulfilled people who may also be considered Failures, 175Inadequate, Sad, Underachievers or Unsatisfied46. Unmotivated people who may Do the Minimum, 181Need Telling Every Single Thing to Do, and also beClock-watchers, Demotivated, Disengaged, Uninterested,Incurious, Lethargic, Reluctant, Slow, Timeservers,Uninvolvable or Unwilling47. Unrealistic people who may be Overpromising Others 188and Kidding Themselves48. Untrusting people who may also be Cautious, Cynical, 191Hard to Convince, Sceptical or Suspicious49. U-turners who may also be Backtrackers or 196Mind-changers50. Workaholics 20051. Yes people who appear to Agree with Everything and 204have No Real Opinions of Their Own