Description

collection contains ofArticles [13 word files]Bit sized Training – 46 PDf filesbook insights – [94 MP3 and PDF files]Expert Interviews [48 MP3 and PDf files ]Work books [7 PDF files ]worksheets [30 PDF files]Themed IndexLeadershipLeadership Skills, IntroductionLeadership Motivation Assessment – Know your motivation to leadLeadership Motivation Tools – Increase your leadership motivationOptimism: The hidden assetInformation Gathering – Information is inspirationWinning Expert Power – Leading from the frontLeadership styles – Use the right one for the situationBlake Mouton Managerial Grid – Balancing task- and people-oriented leadershipWhat’s Empathy Got to Do With It?Humility – The most beautiful word in the English language“I Swear by Apollo” (P) – Being accountable to yourself in leadershipA Leader’s Mood – The dimmer switch of performanceA Bit of Perfume – Giving praiseMission Statements and Vision Statements – Unleashing purposeWin-Win Negotiation – Finding a fair compromiseCrisis Planning (P) – Preparing your best response to the unexpectedCross Cultural Leadership (P)Hofstede’s Cultural Dimensions – Understanding workplace values around the WorldWorking in Virtual Teams (P) – Team working that overcomes time and spaceLeading Equals (P) – Motivating people effectively, without authorityNow You’re the Boss… (P) – Learning How to Manage Former PeersBuilding Tomorrow’s Leaders (P) – Identifying and developing leaders in your organizationThe 100-Mile Walk, by Sander and Jonathan Flaum (P) – Book InsightWhat Happy Companies Know, by Dan Baker, Cathy Greenberg, and Collins Hemmingway (P) – Book InsightRevved! and Monday Morning Mentoring (P) – Book InsightThe Uncertainty FactorThe Green-Eyed Monster – Keeping envy at out of the workplaceDelegation – Bite-Sized Training™What’s your point of view – Coaching ClinicImproving Productivity – Bite-Sized Training™12: The Elements of Great Managing, by Rodd Wagner and James K Harter (P) – Book InsightBuilding Expert Power – Bite-Sized Training™Know-How, by Ram Charan (P) – Book InsightResiliency, with Cal Crow (P) – Expert InterviewThe Effective Executive, by Peter Drucker (P) – Book InsightIf Harry Potter Ran General Electric, by Tom Morris (P) – Book InsightMindset for Success (P) – Learning StreamThink Big, Act Small, by Jason Jennings (P) – Book InsightLeading People Through Disasters, with Kathy McKee (P) – Expert InterviewLead Now! (P) – Learning StreamInfluencer, by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler (P) – Book InsightTraining for Non-Trainers – Bite-Sized Training™High Impact Non-Profit Organizations, with Heather McLeod Grant (P) – Expert InterviewHow to Win Friends and Influence People, by Dale Carnegie (P) – Book InsightThe Future of Management, by Gary Hamel (P) – Book InsightWhat Men Don’t Tell Women About Business, with Chris Flett (P) – Expert InterviewResults That Last, by Quint Studer (P) – Book InsightMyself and Other More Important Matters, by Charles Handy (P) – Book InsightRecruiting Skills – Bite-Sized Training™Head and Heart Management, by Adrian Furnham (P) – Book InsightTeam ToolsTeam Effectiveness Assessment – How well do you and your team work together?Team Management Skills (P) – The core skills needed to manage your teamForming, Storming, Norming, Performing (P) – Helping new teams perform effectivelyCog’s Ladder (P) – Understanding and accelerating group formationBelbin’s Team Roles – Understanding team roles can improve team performanceBenne and Sheats’ Group Roles – Identifying both positive and negative group behavior rolesTeam Charters (P) – Getting your teams off to a great startHiring People: Questions to Ask (P) – Know what to ask to find the right personInbox/In-Tray Assessment (P) – Uncovering how an employee will perform on the jobSuccessful Induction (P) – Getting new team members off to a great startUnderstanding Developmental Needs (P) – Help your team reach peak performanceTraining Needs Assessment (P) – Making sure your team is properly trainedGROW Model, The – Coaching team members to improve performanceHeron’s Six Categories of Intervention (P) – Understanding how to help effectivelySuccession Planning (P) – Seamlessly transferring key knowledge, skills and abilitiesThe Peter Principle (P) – Avoiding Promoting People to a Level of IncompetencePerformance Management and KPIs (P) – Linking activities to vision and strategyHow Good are Your Motivation Skills? – Discover key factors for building a motivated teamManagement by objectives (MBO) (P) – Motivating people by aligning their objectives with the goals of the organizationManagement By Wandering Around (MBWA) (P) – Staying in touch with your teamTask Allocation – Pick the right teamWhy the Rules are There – Helping people understand and enforce rulesDILO (Day In the Life Of) (P) – Improving team effectiveness by analyzing daily activitySuccessful Delegation – How, when, whyAvoiding Micromanagement – Helping team members excel – on their ownThe Delegation DilemmaMotivating your Team: Bite-Sized Training™Herzberg’s Motivators and Hygiene Factors – Learn how to motivate your teamExpectancy Theory – Motivate your team by linking effort with outcomeIce Breakers (P) – Easing group contributionMaslow’s Hierarchy, Using (P) – Building a happier, more satisfied teamTheory X and Theory Y (P) – Understanding team member motivationAlderfer’s ERG Theory (P) – Understanding the priorities in people’s needsJob Enrichment – Increasing job satisfactionBuilding the Trust of Your New Team (P) – Getting real and living the “We” in teamResolving Team Conflict (P) – Building stronger teams by facing your differencesRe-Engaging Team Members (P) – Turning negative back to positiveDealing with Poor Performance – Is it lack of ability or low motivation?Performance Agreements – Increasing personal accountabilityAdams’ Equity Theory – Balancing employee inputs and outputsPygmalion Motivation (P) – Managing high performance with high expectationsThe Power of Nice, with Robin Koval (P) – Expert InterviewWorkplace Bullying, with Dr Gary Namie (P) – Expert InterviewCreating We, with Judith Glaser (P) – Expert InterviewThe Speed of Trust, by Stephen M R Covey (P) – Book InsightDelegation – Bite-Sized Training™Secrets of Coaching for Exceptional Performance, with Gregg Thompson (P) – Expert InterviewGiving Feedback – Bite-Sized Training™Overcoming Cultural Barriers to Change (P) – Moving to a high performance culture12: The Elements of Great Managing, by Rodd Wagner and James K Harter (P) – Book InsightAre You Getting Along? – Coaching ClinicRewire or rust, with Robert Critchley (P) – Expert InterviewWho Do I Blame? – Coaching ClinicToyota Talent, by Jeffrey K Liker and David P Meier (P) – Book InsightTeam Building – Bite-Sized Training™Dealing with Conflict – Bite-Sized Training™Manage Your Team (P) – Learning StreamTelling Ain’t Training, by Harold D Stolovitch and Erica J Keeps (P) – Book InsightX-Teams, by Deborah Ancona and Henrik Bresman (P) – Book InsightWorking with You is Killing Me, with Katherine Crowley and Kathi Elster (P) – Expert InterviewDon’t Just Do Something, Stand There!, by Marvin Weisbord and Sandra Janoff (P) – Book InsightManage Change (P) – Learning StreamUsing Recognition to Drive Performance, with Chester Elton (P) – ExpertInterviewHandling “Politics” (P) – Learning StreamTraining for Non-Trainers – Bite-Sized Training™How to Win Friends and Influence People, by Dale Carnegie (P) – Book InsightOn the Defensive – Coaching ClinicDo I Kiss, Bow or Shake Hands?, with Terri Morrison (P) – Expert InterviewDon’t Take It Personally – Coaching ClinicDeveloping People (P) – Learning StreamWhat Is… Human Resource Management? – Bite-Sized Training™Building Effective Teams – Bite-Sized Training™Recruiting Skills – Bite-Sized Training™RQBQ!: The Question Behind the Question, by John G Miller (P) – Book InsightMaking Work Fun, with Leslie Yerkes (P) – Expert InterviewStrategy ToolsPEST Analysis – Understanding the big picturePorter’s Diamond – Shaping your strategy to reflect national strengths and weaknessesSWOT Analysis – Strengths, weaknesses, opportunities and threatsUsing the TOWS Matrix – Developing strategic options from an external-internal analysisPorter’s Generic Strategies – Choosing your route to competitive advantagePorter’s Five Forces – Understanding power in a situationUSP Analysis – Finding your competitive positionCore Competence Analysis – Building sustainable competitive advantageBowman’s Strategy Clock (P) – Making sense of eight competitive positionsScenario Analysis – Exploring different futuresValue Chain Analysis – Achieve excellence in the things that matterCustomer Experience Mapping (P) – Seeing your business through the eyes of your customersThe McKinsey 7S framework– Ensuring that all parts of your organization work in harmonyADL Matrix (P) – How industry position influences your strategyCongruence Model (P) – Aligning the drivers of high performanceDeal and Kennedy’s Cultural Model (P) – Understanding rites and rituals in corporate cultureThe Cultural Web – Aligning your organization’s culture with strategyUsing the Ansoff Matrix – Understanding the different risks of different optionsUsing the Boston Matrix – Focusing effort to get the greatest returnCritical Success Factors – Identifying the things that really matter for successBusiness Process Reengineering (P) – Using radical change to improve organizational performanceUsing the Greiner Curve – Surviving the crises that come with growthThe Sales Funnel (P) – Keeping control of your sales pipelineThe Marketing Mix and 4 Ps – Understanding how to position your market offeringMarket Segmentation (P) – Understanding different customer needsProduct Life Cycle – Managing your product to maximize successThe Product Diffusion Curve – Keeping your marketing message freshWinning, by Jack Welch (P) – Book InsightZero Defects – Getting it right first timeKaizen (P) – Gaining the full benefits of continuous improvementKanban (P) – Creating efficiency in the workplaceJust In Time (JIT) – Reducing inventory, minimizing waste, and responding to your customersTotal Quality Management (TQM) (P) – Delivering quality at every levelDeming’s 14-Point Philosophy (P) – A recipe for total qualityPyramid of Purpose – Concisely communicating strategyHoshin Planning System (P) – Steering everyone in the right directionThe Balanced Scorecard – Motivating employees to deliver your strategyThe Triple Bottom Line (P) – Measuring your organization’s wider impactLeverage – Achieve much more with the same effortPractical Business Planning – Understanding the components of future successMurphy’s Law – Expecting the unexpectedMade to Stick, by Chip and Dan Heath (P) – Book InsightOne Billion Customers, by James McGregor (P) – Book InsightManaging Change – Bite-Sized Training™Negotiation Skills – Bite-Sized Training™Sell Your Idea! – Bite-Sized Training™Leading People Through Disasters, with Kathy McKee (P) – Expert InterviewThink Strategically (P) – Learning StreamFooled by Randomness, by Nassim Nicholas Taleb (P) – Book InsightExecuting Your Strategy, by Mark Morgan, Raymond E Levitt and William Malek (P) – Book InsightSix Sigma, with Thomas Pyzdek (P) – Expert InterviewWhat Is… Finance Management? – Bite-Sized Training™Problem SolvingProblem Solving Skills, IntroductionCATWOE – Understanding the different elements that contribute to a problem5 Whys – Getting quickly to the root of a problemAppreciation – Extracting maximum information from factsUsing Aides Memoire (P) – Feeding experience back into problem solvingDrill Down – Breaking problems down into manageable partsThe Concept Fan – Widening the search for solutionsAffinity Diagrams – Organizing ideas into common themesCause & Effect Analysis – Understanding the root cause of problemsRoot Cause Analysis – Tracing a problem to its originsSystems Diagrams – Understanding the way factors interactFlow Charts – Understanding and communicating process flowsWriting a Procedure – Making sure things are done without mistakes and omissionsSwim Lane Diagrams – Mapping and improving processes in your organizationStoryboarding – Planning and checking a process as a teamFailure Mode and Effects Analysis (FMEA) – Spotting problems before a solution is implementedInductive Reasoning (P) – Drawing good, generalized conclusionsAvoiding Logical Fallacies (P) – What they are, and how to avoid themHeuristic Methods – Using rules of thumbAppreciative Inquiry – Solving problems by looking at what’s going rightThe Straw Man Concept – Build it up, knock it down, and create a solid final solutionProblem Solving: Searching for Solutions – Bite-Sized Training™Simplex – An integrated problem solving processWhy Not?, by Barry Nalebuff and Ian Ayres – Book InsightSolve and Decide (P) – Learning StreamSimplex – An integrated problem solving processDecision MakingDecision Making Skills, IntroductionHow to Avoid Decision Making Paralysis – Bite-Sized Training™Pareto Analysis – Choosing which changes to makePlus, Minus, Interesting – Weighing the pros and cons of a decisionGrid Analysis – Making a choice balancing many factorsPaired Comparison Analysis – Working out relative importancesAnalytic Hierarchy Process (AHP) – Choosing by weighing up many subjective factorsForce Field Analysis – Analyzing pressures for and against changeDecision Trees – Choosing by projecting “expected outcomes”Quantitative Strategic Planning Matrix (QSPM) (P) – Choosing the best strategic way forwardThe Vroom-Yetton-Jago Decision Model (P) – Deciding how to decideRisk Analysis – Evaluating the risks that you faceAre You a “Cautious” or “Courageous” Decision Maker? – Understand your risk profile and make better decisionsCash Flow Forecasting – Testing the viability of a projectMonte Carlo Analysis (P) – Bringing uncertainty and risk into forecastingCost/Benefit Analysis – Simple financial decision makingCritical Thinking (P) – Develop the skills for successful thinkingImpact Analysis (P) – Identifying the unexpected consequences of a decisionThe Ladder of Inference (P) – Avoiding “jumping to conclusions”Blindspot Analysis (P) – Avoiding common “fatal flaws” in decision makingSix Thinking Hats – Looking at a decision from all points of viewThe Kepner-Tregoe Matrix (P) – Making unbiased, risk assessed decisionsMulti-Voting – Choosing fairly between many optionsNominal Group Technique (P) – Prioritizing issues and projects to achieve consensusStepladder Technique – Making better group decisionsThe Delphi Technique(P) – Achieving well thought-through consensus among expertsAvoiding Groupthink (P) – Avoiding fatal flaws in group decision makingThe Go Point by Michael Useem (P) – Book InsightAm I Making the Right Choice? – Coaching ClinicMade to Stick, by Chip and Dan Heath (P) – Book InsightUsing Decision Trees – Bite-Sized Training™Project Evaluation and Financial Forecasting – Bite-Sized Training™Reactive Decision Making (P) – Making good decisions under pressureSpiral Dynamics (P) – Understanding how people’s values may affect their decision makingChoose! – Coaching ClinicProject PlanningProject Management Skills, IntroductionEstimating Time Accurately – A key to project successLogframes, and the Logical framework Approach – Planning robust, coherent, successful projectsWork Breakdown Structures – Mapping out the work within a projectAction Plans – Small scale planningScheduling Simple ProjectsGantt Charts – Planning and Scheduling more complex projectsCritical Path Analysis – Planning more complex projectsRequest for Proposal Documents – Getting better terms with a competitive bidding processProject Initiation Documents – Getting your project off to a great startProject Milestone Reporting (P) – Keeping projects on track by monitoring significant check pointsPlan-Do-Check-Act (PDCA) – Implementing new ideas in a controlled wayRisk Impact/Probability Chart – Learning to prioritize risksThe Planning Cycle – A planning process for middle-sized projectsPlanning Large Projects and ProgramsChange Management (P) – Making organization change happen effectivelyLewin’s Change Management Model – Understanding the three stages of changeProject Dashboards – Quickly communicating project progressStakeholder Analysis – Winning support for your projects (1)Stakeholder Management – Winning support for your projects (2)The RACI Matrix (P) – Structuring accountabilities for maximum efficiency and resultsInfluence Maps – Uncovering where the power lies in your projectsUsing the Change Curve (P) – Accelerating and improving changeLeavitt’s Diamond (P) – An integrated approach to changeBurke-Litwin Change Model (P) – Unraveling the dynamics of organizational changeKotter’s 8-Step Change Model – Implementing change powerfully and successfullyWhy Change Can Fail (P) – Knowing what not to doOrganizational Design – Aligning organizational structure with business goalsWords used in… Project and Program ManagementStakeholder Management – Bite-Sized Training™Winning Support for Your Project – Bite-Sized Training™Planning Small Projects – Bite-Sized Training™Manage TimeTime Management, IntroductionActivity Logs – Seeing how you really spend your timeTo Do Lists – The key to efficiencyEffective Scheduling – Planning the best use of timeJob Analysis – A tool for managing work overloadPersonal Goal Setting – How to achieve your dreamsLocke’s Goal Setting Theory – Understanding SMART Goal SettingGolden Rules of Goal Setting – Five rules to set yourself upBackward Goal-Setting – Using backward planning to set goalsRepacking Your Bags, by Richard J Leider and David A Shapiro (P) – Book InsightCosting Your Time (P) – Understanding the real value of your timeBeating Procrastination – Manage your time. Get it all done.Why can’t I just DO it? How to stop procrastinating Coaching ClinicManaging Interruptions (P) – Maintain focus. Keep control of your time.In Flow – Maximizing productivity through improved focusThe Urgent/Important Matrix – Using time effectively, not just efficientlyAction Programs – Becoming exceptionally well organizedAction Priority Matrix, The (P) – Making the most of your opportunitiesPrioritization (P) – Making best use of your time and resourcesHow to Prioritize – Bite-Sized Training™Why can I never say NO? – Coaching ClinicTreasure Mapping (P) – Visualising your goal for greater achievementPickle Jar Theory (P) – Make your schedule work. Leave time for fun!The Art of Filing – Managing your documents… and your timeNew Year’s Resolutions – Planning for a year of achievementBeating the Time Bandits – Bite-Sized Training™How Good is Your Time Management? – Discover time management tools that can help youManaging Your Email Before It Manages You, with Mike Song (P) – Expert InterviewDeclutter! – Coaching ClinicOvercoming Procrastination – Bite-Sized Training™The Art of Being – Coaching ClinicGet Productive! (P) – Learning StreamMindset for Success (P) – Learning StreamEssential Time Management – Bite-Sized Training™Time for Me – Coaching ClinicA Generous Gift – Coaching ClinicOut with the Old…In with The New – Coaching ClinicTime Management Audit – Bite-Sized Training™Using Your Extra Day – Coaching ClinicStress ToolsStress Management, Introduction toStress Site, Mind ToolsStress Diaries – Identifying short term stressPerformance Planning – Planning ahead to reduce stressPerforming Under Pressure, with Dr Don Greene (P) – Expert InterviewPhysical Relaxation Techniques – Deep breathing, PMR, relaxation responseImagery – Mental stress managementAnger Management – Channelling anger effectivelyHow Good Is Your Anger Management? – Controlling your anger before it controls youManaging Your Boundaries (P) – Ensuring that others respect your needsBeating Self-Sabotage (P) – Recognizing and overcoming itAre You a Positive or Negative Thinker? – Learn about – and change – How you thinkThought Awareness, Rational Thinking and Positive ThinkingWhy can I never say NO? – Coaching ClinicBuilding Self-Confidence – Preparing for success!Will I be any good at this? – Coaching ClinicJob Analysis – A tool for managing work overloadShape Your Self, by Martina Navratilova (P) – Book InsightHow to Relax After a Hard Day (P) – Leaving Work at WorkRest, Relaxation and Sleep (P)Sleep, Getting a Good Night’s Sleep – Starting each day fresh, and full of energyToffler’s Stability Zones (P) – Finding peace amid chaosReady for a Real Vacation? (P) – Preparing to make the most of your precious timeBurnout Self-Test – Checking yourself for burnoutThe Breaking PointStressed? Me!!… How to survive the holiday season – Coaching ClinicLet go a little – Coaching ClinicThe Stories That Run Our Lives – Coaching ClinicDeclutter! – Coaching ClinicStress Busters – Bite-Sized Training™Where’s My Enthusiasm? – Coaching ClinicMindset for Success (P) – Learning StreamGet Over It! – Coaching ClinicThe Benefit of the Doubt – Coaching ClinicA Pick-Me-Up – Coaching ClinicEnjoy the Journey! – Coaching ClinicTime for Me – Coaching ClinicA Generous Gift – Coaching ClinicBeating the Seasonal Blues – Coaching ClinicDon’t Take It Personally – Coaching ClinicDo Something Different – Coaching ClinicPlease Yourself – Coaching ClinicAll Work and No Play – Coaching ClinicLive Your Passion – Coaching ClinicCommunicationCommunication Skills, Introduction toCommunications Planning (P) – Getting the right message over, in the right wayMonroe’s Motivated Sequence (P) – Perfecting the call to actThe Rhetorical Triangle – Making your writing credible, appealing and logicalBody Language – Understanding non-verbal communicationMaking a Great First ImpressionAssertiveness – Getting what you want or need by working WITH people, not against themEffective EmailWriting Skills – Before you write it down, know thisGiving and Receiving Feedback – Keeping team member performance high, and well-integrated360° Feedback (P) – Encouraging teamwork and improving performance (sometimes!)Charts and Graphs – Choosing the right formatAIDA: Attention-Interest-Desire-Action – Inspiring action with your writingActive Listening – Hear what people are really sayingEmpathic Listening (P) – Going beyond active listeningNeuro-Linguistic Programming (P) – Achieving excellence in communicationJargon Busting (P) – Communicating without creating barriersQuestioning Techniques – Asking questions effectivelyKeep It Simple (P) – Avoiding confusion and complexityPowers of Persuasion (P) – Understanding the dos and don’ts of persuadingBetter Public Speaking and PresentationsDelivering Great Presentations – Communicating effectively with the right delivery, content and slidesSpeaking to an Audience – Communicate complex ideas successfullyManaging Presentation Nerves – Coping with the fear withinThe Presentation Planning ChecklistRole Playing (P) – Preparing for difficult conversations and situationsThinking On Your Feet – Staying cool and confident under pressureDealing With Unfair Criticism (P) – Responding calmly and rationally to unwarranted criticismChunking (P) – Grouping information so it’s more easily understoodIce Breakers (P) – Easing group contributionRunning Effective MeetingsThe Role of a Facilitator – Guiding an event through to a successful conclusionThe Johari Window– Helping people understand one-anotherConcept Attainment (P) – Reaching a shared understanding of important ideasValue Proposition, Creating a (P) – Communicate your benefits simplyBusiness Story-Telling – Using stories to inspireCommunicating Internationally (P)Communicating in a crisis (P) – Don’t shut down communicationDelivering Bad News (P) – Terminating employment honestly, respectfully and with dignityConflict Resolution – Resolving conflict rationally and effectivelyCross-Culture Communication (P)Cross-Cultural Business Etiquette – Learning the ins and outs of global businessWritten Communication – Bite-Sized Training™Who Cares What Other People Think? – Coaching ClinicGiving Better Presentations – Bite-Sized Training™Assertiveness – Bite-Sized Training™Whoever Tells the Best Story Wins, with Annette Simmons – Expert InterviewCommunicate! (P) – Learning StreamCrucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (P) – Book InsightListen! – Coaching ClinicNetworking Skills – Bite-Sized Training™The Power of Body Language, by Tonya Reiman (P) – Book InsightCreativityCreativity Skills, Introduction toBrainstorming – Generating many radical ideasReverse Brainstorming – A different approach to brainstormingStarbursting – Understanding new ideas by brainstorming questionsCharette Procedure – Brainstorming multiple ideas with multiple stakeholdersCrawford’s Slip Writing Method (P) – Gathering ideas from many contributorsRandom Input – Making creative leapsmetaphorical Thinking (P) – Using comparisons to express ideas and solve problemsProvocation – Carrying out thought experimentsReversal – Improving products and servicesSCAMPER – Generating new products and servicesAttribute Listing – Creating new products and servicesSynectics (P) – A backstop creativity processKano Model Analysis (P) – Developing products that delightReframing Matrix, The – Generating different perspectivesDO IT – A simple process for creativityTRIZ – A powerful methodology for creative problem-solvingPractical Innovation (P) – Managing ideas effectivelyGenerating New Ideas – Think differently and spark creativityDeveloping Mental Toughness, by Graham Jones and Adrian Moorehouse (P) – Book InsightYou, Inc, by Harry Beckwith and Christine Clifford Beckwith (P) – Book InsightThink Big, Act Small, by Jason Jennings (P) – Book InsightGet Creative! – Bite-Sized Training™A Generous Gift – Coaching ClinicFooled by Randomness, by Nassim Nicholas Taleb (P) – Book InsightHow to Have Better Ideas, with Andrew Razeghi (P) – Expert InterviewMyself and Other More Important Matters, by Charles Handy (P) – Book InsightLearning SkillsInformation Skills, Introduction toMind Maps – Taking notes effectivelyCornell Note Taking (P) – Another good note-taking approachSpeed ReadingReading Strategies – Reading quickly by reading intelligentlySQ3R – Fully absorbing written informationReview Techniques – Keeping information fresh in your mindLearning styles – Learn in the way that suits you4MAT (P) – Delivering instruction everyone understandsThe Conscious Competence Ladder – Making learning a more satisfying processThemed IndexLeadershipLeadership Skills, IntroductionLeadership Motivation Assessment – Know your motivation to leadLeadership Motivation Tools – Increase your leadership motivationOptimism: The hidden assetInformation Gathering – Information is inspirationWinning Expert Power – Leading from the frontLeadership styles – Use the right one for the situationBlake Mouton Managerial Grid – Balancing task- and people-oriented leadershipWhat’s Empathy Got to Do With It?Humility – The most beautiful word in the English language“I Swear by Apollo” (P) – Being accountable to yourself in leadershipA Leader’s Mood – The dimmer switch of performanceA Bit of Perfume – Giving praiseMission Statements and Vision Statements – Unleashing purposeWin-Win Negotiation – Finding a fair compromiseCrisis Planning (P) – Preparing your best response to the unexpectedCross Cultural Leadership (P)Hofstede’s Cultural Dimensions – Understanding workplace values around the WorldWorking in Virtual Teams (P) – Team working that overcomes time and spaceLeading Equals (P) – Motivating people effectively, without authorityNow You’re the Boss… (P) – Learning How to Manage Former PeersBuilding Tomorrow’s Leaders (P) – Identifying and developing leaders in your organizationThe 100-Mile Walk, by Sander and Jonathan Flaum (P) – Book InsightWhat Happy Companies Know, by Dan Baker, Cathy Greenberg, and Collins Hemmingway (P) – Book InsightRevved! and Monday Morning Mentoring (P) – Book InsightThe Uncertainty FactorThe Green-Eyed Monster – Keeping envy at out of the workplaceDelegation – Bite-Sized Training™What’s your point of view – Coaching ClinicImproving Productivity – Bite-Sized Training™12: The Elements of Great Managing, by Rodd Wagner and James K Harter (P) – Book InsightBuilding Expert Power – Bite-Sized Training™Know-How, by Ram Charan (P) – Book InsightResiliency, with Cal Crow (P) – Expert InterviewThe Effective Executive, by Peter Drucker (P) – Book InsightIf Harry Potter Ran General Electric, by Tom Morris (P) – Book InsightMindset for Success (P) – Learning StreamThink Big, Act Small, by Jason Jennings (P) – Book InsightLeading People Through Disasters, with Kathy McKee (P) – Expert InterviewLead Now! (P) – Learning StreamInfluencer, by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler (P) – Book InsightTraining for Non-Trainers – Bite-Sized Training™High Impact Non-Profit Organizations, with Heather McLeod Grant (P) – Expert InterviewHow to Win Friends and Influence People, by Dale Carnegie (P) – Book InsightThe Future of Management, by Gary Hamel (P) – Book InsightWhat Men Don’t Tell Women About Business, with Chris Flett (P) – Expert InterviewResults That Last, by Quint Studer (P) – Book InsightMyself and Other More Important Matters, by Charles Handy (P) – Book InsightRecruiting Skills – Bite-Sized Training™Head and Heart Management, by Adrian Furnham (P) – Book InsightTeam ToolsTeam Effectiveness Assessment – How well do you and your team work together?Team Management Skills (P) – The core skills needed to manage your teamForming, Storming, Norming, Performing (P) – Helping new teams perform effectivelyCog’s Ladder (P) – Understanding and accelerating group formationBelbin’s Team Roles – Understanding team roles can improve team performanceBenne and Sheats’ Group Roles – Identifying both positive and negative group behavior rolesTeam Charters (P) – Getting your teams off to a great startHiring People: Questions to Ask (P) – Know what to ask to find the right personInbox/In-Tray Assessment (P) – Uncovering how an employee will perform on the jobSuccessful Induction (P) – Getting new team members off to a great startUnderstanding Developmental Needs (P) – Help your team reach peak performanceTraining Needs Assessment (P) – Making sure your team is properly trainedGROW Model, The – Coaching team members to improve performanceHeron’s Six Categories of Intervention (P) – Understanding how to help effectivelySuccession Planning (P) – Seamlessly transferring key knowledge, skills and abilitiesThe Peter Principle (P) – Avoiding Promoting People to a Level of IncompetencePerformance Management and KPIs (P) – Linking activities to vision and strategyHow Good are Your Motivation Skills? – Discover key factors for building a motivated teamManagement by objectives (MBO) (P) – Motivating people by aligning their objectives with the goals of the organizationManagement By Wandering Around (MBWA) (P) – Staying in touch with your teamTask Allocation – Pick the right teamWhy the Rules are There – Helping people understand and enforce rulesDILO (Day In the Life Of) (P) – Improving team effectiveness by analyzing daily activitySuccessful Delegation – How, when, whyAvoiding Micromanagement – Helping team members excel – on their ownThe Delegation DilemmaMotivating your Team: Bite-Sized Training™Herzberg’s Motivators and Hygiene Factors – Learn how to motivate your teamExpectancy Theory – Motivate your team by linking effort with outcomeIce Breakers (P) – Easing group contributionMaslow’s Hierarchy, Using (P) – Building a happier, more satisfied teamTheory X and Theory Y (P) – Understanding team member motivationAlderfer’s ERG Theory (P) – Understanding the priorities in people’s needsJob Enrichment – Increasing job satisfactionBuilding the Trust of Your New Team (P) – Getting real and living the “We” in teamResolving Team Conflict (P) – Building stronger teams by facing your differencesRe-Engaging Team Members (P) – Turning negative back to positiveDealing with Poor Performance – Is it lack of ability or low motivation?Performance Agreements – Increasing personal accountabilityAdams’ Equity Theory – Balancing employee inputs and outputsPygmalion Motivation (P) – Managing high performance with high expectationsThe Power of Nice, with Robin Koval (P) – Expert InterviewWorkplace Bullying, with Dr Gary Namie (P) – Expert InterviewCreating We, with Judith Glaser (P) – Expert InterviewThe Speed of Trust, by Stephen M R Covey (P) – Book InsightDelegation – Bite-Sized Training™Secrets of Coaching for Exceptional Performance, with Gregg Thompson (P) – Expert InterviewGiving Feedback – Bite-Sized Training™Overcoming Cultural Barriers to Change (P) – Moving to a high performance culture12: The Elements of Great Managing, by Rodd Wagner and James K Harter (P) – Book InsightAre You Getting Along? – Coaching ClinicRewire or rust, with Robert Critchley (P) – Expert InterviewWho Do I Blame? – Coaching ClinicToyota Talent, by Jeffrey K Liker and David P Meier (P) – Book InsightTeam Building – Bite-Sized Training™Dealing with Conflict – Bite-Sized Training™Manage Your Team (P) – Learning StreamTelling Ain’t Training, by Harold D Stolovitch and Erica J Keeps (P) – Book InsightX-Teams, by Deborah Ancona and Henrik Bresman (P) – Book InsightWorking with You is Killing Me, with Katherine Crowley and Kathi Elster (P) – Expert InterviewDon’t Just Do Something, Stand There!, by Marvin Weisbord and Sandra Janoff (P) – Book InsightManage Change (P) – Learning StreamUsing Recognition to Drive Performance, with Chester Elton (P) – ExpertInterviewHandling “Politics” (P) – Learning StreamTraining for Non-Trainers – Bite-Sized Training™How to Win Friends and Influence People, by Dale Carnegie (P) – Book InsightOn the Defensive – Coaching ClinicDo I Kiss, Bow or Shake Hands?, with Terri Morrison (P) – Expert InterviewDon’t Take It Personally – Coaching ClinicDeveloping People (P) – Learning StreamWhat Is… Human Resource Management? – Bite-Sized Training™Building Effective Teams – Bite-Sized Training™Recruiting Skills – Bite-Sized Training™RQBQ!: The Question Behind the Question, by John G Miller (P) – Book InsightMaking Work Fun, with Leslie Yerkes (P) – Expert InterviewStrategy ToolsPEST Analysis – Understanding the big picturePorter’s Diamond – Shaping your strategy to reflect national strengths and weaknessesSWOT Analysis – Strengths, weaknesses, opportunities and threatsUsing the TOWS Matrix – Developing strategic options from an external-internal analysisPorter’s Generic Strategies – Choosing your route to competitive advantagePorter’s Five Forces – Understanding power in a situationUSP Analysis – Finding your competitive positionCore Competence Analysis – Building sustainable competitive advantageBowman’s Strategy Clock (P) – Making sense of eight competitive positionsScenario Analysis – Exploring different futuresValue Chain Analysis – Achieve excellence in the things that matterCustomer Experience Mapping (P) – Seeing your business through the eyes of your customersThe McKinsey 7S framework– Ensuring that all parts of your organization work in harmonyADL Matrix (P) – How industry position influences your strategyCongruence Model (P) – Aligning the drivers of high performanceDeal and Kennedy’s Cultural Model (P) – Understanding rites and rituals in corporate cultureThe Cultural Web – Aligning your organization’s culture with strategyUsing the Ansoff Matrix – Understanding the different risks of different optionsUsing the Boston Matrix – Focusing effort to get the greatest returnCritical Success Factors – Identifying the things that really matter for successBusiness Process Reengineering (P) – Using radical change to improve organizational performanceUsing the Greiner Curve – Surviving the crises that come with growthThe Sales Funnel (P) – Keeping control of your sales pipelineThe Marketing Mix and 4 Ps – Understanding how to position your market offeringMarket Segmentation (P) – Understanding different customer needsProduct Life Cycle – Managing your product to maximize successThe Product Diffusion Curve – Keeping your marketing message freshWinning, by Jack Welch (P) – Book InsightZero Defects – Getting it right first timeKaizen (P) – Gaining the full benefits of continuous improvementKanban (P) – Creating efficiency in the workplaceJust In Time (JIT) – Reducing inventory, minimizing waste, and responding to your customersTotal Quality Management (TQM) (P) – Delivering quality at every levelDeming’s 14-Point Philosophy (P) – A recipe for total qualityPyramid of Purpose – Concisely communicating strategyHoshin Planning System (P) – Steering everyone in the right directionThe Balanced Scorecard – Motivating employees to deliver your strategyThe Triple Bottom Line (P) – Measuring your organization’s wider impactLeverage – Achieve much more with the same effortPractical Business Planning – Understanding the components of future successMurphy’s Law – Expecting the unexpectedMade to Stick, by Chip and Dan Heath (P) – Book InsightOne Billion Customers, by James McGregor (P) – Book InsightManaging Change – Bite-Sized Training™Negotiation Skills – Bite-Sized Training™Sell Your Idea! – Bite-Sized Training™Leading People Through Disasters, with Kathy McKee (P) – Expert InterviewThink Strategically (P) – Learning StreamFooled by Randomness, by Nassim Nicholas Taleb (P) – Book InsightExecuting Your Strategy, by Mark Morgan, Raymond E Levitt and William Malek (P) – Book InsightSix Sigma, with Thomas Pyzdek (P) – Expert InterviewWhat Is… Finance Management? – Bite-Sized Training™Problem SolvingProblem Solving Skills, IntroductionCATWOE – Understanding the different elements that contribute to a problem5 Whys – Getting quickly to the root of a problemAppreciation – Extracting maximum information from factsUsing Aides Memoire (P) – Feeding experience back into problem solvingDrill Down – Breaking problems down into manageable partsThe Concept Fan – Widening the search for solutionsAffinity Diagrams – Organizing ideas into common themesCause & Effect Analysis – Understanding the root cause of problemsRoot Cause Analysis – Tracing a problem to its originsSystems Diagrams – Understanding the way factors interactFlow Charts – Understanding and communicating process flowsWriting a Procedure – Making sure things are done without mistakes and omissionsSwim Lane Diagrams – Mapping and improving processes in your organizationStoryboarding – Planning and checking a process as a teamFailure Mode and Effects Analysis (FMEA) – Spotting problems before a solution is implementedInductive Reasoning (P) – Drawing good, generalized conclusionsAvoiding Logical Fallacies (P) – What they are, and how to avoid themHeuristic Methods – Using rules of thumbAppreciative Inquiry – Solving problems by looking at what’s going rightThe Straw Man Concept – Build it up, knock it down, and create a solid final solutionProblem Solving: Searching for Solutions – Bite-Sized Training™Simplex – An integrated problem solving processWhy Not?, by Barry Nalebuff and Ian Ayres – Book InsightSolve and Decide (P) – Learning StreamSimplex – An integrated problem solving processDecision MakingDecision Making Skills, IntroductionHow to Avoid Decision Making Paralysis – Bite-Sized Training™Pareto Analysis – Choosing which changes to makePlus, Minus, Interesting – Weighing the pros and cons of a decisionGrid Analysis – Making a choice balancing many factorsPaired Comparison Analysis – Working out relative importancesAnalytic Hierarchy Process (AHP) – Choosing by weighing up many subjective factorsForce Field Analysis – Analyzing pressures for and against changeDecision Trees – Choosing by projecting “expected outcomes”Quantitative Strategic Planning Matrix (QSPM) (P) – Choosing the best strategic way forwardThe Vroom-Yetton-Jago Decision Model (P) – Deciding how to decideRisk Analysis – Evaluating the risks that you faceAre You a “Cautious” or “Courageous” Decision Maker? – Understand your risk profile and make better decisionsCash Flow Forecasting – Testing the viability of a projectMonte Carlo Analysis (P) – Bringing uncertainty and risk into forecastingCost/Benefit Analysis – Simple financial decision makingCritical Thinking (P) – Develop the skills for successful thinkingImpact Analysis (P) – Identifying the unexpected consequences of a decisionThe Ladder of Inference (P) – Avoiding “jumping to conclusions”Blindspot Analysis (P) – Avoiding common “fatal flaws” in decision makingSix Thinking Hats – Looking at a decision from all points of viewThe Kepner-Tregoe Matrix (P) – Making unbiased, risk assessed decisionsMulti-Voting – Choosing fairly between many optionsNominal Group Technique (P) – Prioritizing issues and projects to achieve consensusStepladder Technique – Making better group decisionsThe Delphi Technique(P) – Achieving well thought-through consensus among expertsAvoiding Groupthink (P) – Avoiding fatal flaws in group decision makingThe Go Point by Michael Useem (P) – Book InsightAm I Making the Right Choice? – Coaching ClinicMade to Stick, by Chip and Dan Heath (P) – Book InsightUsing Decision Trees – Bite-Sized Training™Project Evaluation and Financial Forecasting – Bite-Sized Training™Reactive Decision Making (P) – Making good decisions under pressureSpiral Dynamics (P) – Understanding how people’s values may affect their decision makingChoose! – Coaching ClinicProject PlanningProject Management Skills, IntroductionEstimating Time Accurately – A key to project successLogframes, and the Logical framework Approach – Planning robust, coherent, successful projectsWork Breakdown Structures – Mapping out the work within a projectAction Plans – Small scale planningScheduling Simple ProjectsGantt Charts – Planning and Scheduling more complex projectsCritical Path Analysis – Planning more complex projectsRequest for Proposal Documents – Getting better terms with a competitive bidding processProject Initiation Documents – Getting your project off to a great startProject Milestone Reporting (P) – Keeping projects on track by monitoring significant check pointsPlan-Do-Check-Act (PDCA) – Implementing new ideas in a controlled wayRisk Impact/Probability Chart – Learning to prioritize risksThe Planning Cycle – A planning process for middle-sized projectsPlanning Large Projects and ProgramsChange Management (P) – Making organization change happen effectivelyLewin’s Change Management Model – Understanding the three stages of changeProject Dashboards – Quickly communicating project progressStakeholder Analysis – Winning support for your projects (1)Stakeholder Management – Winning support for your projects (2)The RACI Matrix (P) – Structuring accountabilities for maximum efficiency and resultsInfluence Maps – Uncovering where the power lies in your projectsUsing the Change Curve (P) – Accelerating and improving changeLeavitt’s Diamond (P) – An integrated approach to changeBurke-Litwin Change Model (P) – Unraveling the dynamics of organizational changeKotter’s 8-Step Change Model – Implementing change powerfully and successfullyWhy Change Can Fail (P) – Knowing what not to doOrganizational Design – Aligning organizational structure with business goalsWords used in… Project and Program ManagementStakeholder Management – Bite-Sized Training™Winning Support for Your Project – Bite-Sized Training™Planning Small Projects – Bite-Sized Training™Manage TimeTime Management, IntroductionActivity Logs – Seeing how you really spend your timeTo Do Lists – The key to efficiencyEffective Scheduling – Planning the best use of timeJob Analysis – A tool for managing work overloadPersonal Goal Setting – How to achieve your dreamsLocke’s Goal Setting Theory – Understanding SMART Goal SettingGolden Rules of Goal Setting – Five rules to set yourself upBackward Goal-Setting – Using backward planning to set goalsRepacking Your Bags, by Richard J Leider and David A Shapiro (P) – Book InsightCosting Your Time (P) – Understanding the real value of your timeBeating Procrastination – Manage your time. Get it all done.Why can’t I just DO it? How to stop procrastinating Coaching ClinicManaging Interruptions (P) – Maintain focus. Keep control of your time.In Flow – Maximizing productivity through improved focusThe Urgent/Important Matrix – Using time effectively, not just efficientlyAction Programs – Becoming exceptionally well organizedAction Priority Matrix, The (P) – Making the most of your opportunitiesPrioritization (P) – Making best use of your time and resourcesHow to Prioritize – Bite-Sized Training™Why can I never say NO? – Coaching ClinicTreasure Mapping (P) – Visualising your goal for greater achievementPickle Jar Theory (P) – Make your schedule work. Leave time for fun!The Art of Filing – Managing your documents… and your timeNew Year’s Resolutions – Planning for a year of achievementBeating the Time Bandits – Bite-Sized Training™How Good is Your Time Management? – Discover time management tools that can help youManaging Your Email Before It Manages You, with Mike Song (P) – Expert InterviewDeclutter! – Coaching ClinicOvercoming Procrastination – Bite-Sized Training™The Art of Being – Coaching ClinicGet Productive! (P) – Learning StreamMindset for Success (P) – Learning StreamEssential Time Management – Bite-Sized Training™Time for Me – Coaching ClinicA Generous Gift – Coaching ClinicOut with the Old…In with The New – Coaching ClinicTime Management Audit – Bite-Sized Training™Using Your Extra Day – Coaching ClinicStress ToolsStress Management, Introduction toStress Site, Mind ToolsStress Diaries – Identifying short term stressPerformance Planning – Planning ahead to reduce stressPerforming Under Pressure, with Dr Don Greene (P) – Expert InterviewPhysical Relaxation Techniques – Deep breathing, PMR, relaxation responseImagery – Mental stress managementAnger Management – Channelling anger effectivelyHow Good Is Your Anger Management? – Controlling your anger before it controls youManaging Your Boundaries (P) – Ensuring that others respect your needsBeating Self-Sabotage (P) – Recognizing and overcoming itAre You a Positive or Negative Thinker? – Learn about – and change – How you thinkThought Awareness, Rational Thinking and Positive ThinkingWhy can I never say NO? – Coaching ClinicBuilding Self-Confidence – Preparing for success!Will I be any good at this? – Coaching ClinicJob Analysis – A tool for managing work overloadShape Your Self, by Martina Navratilova (P) – Book InsightHow to Relax After a Hard Day (P) – Leaving Work at WorkRest, Relaxation and Sleep (P)Sleep, Getting a Good Night’s Sleep – Starting each day fresh, and full of energyToffler’s Stability Zones (P) – Finding peace amid chaosReady for a Real Vacation? (P) – Preparing to make the most of your precious timeBurnout Self-Test – Checking yourself for burnoutThe Breaking PointStressed? Me!!… How to survive the holiday season – Coaching ClinicLet go a little – Coaching ClinicThe Stories That Run Our Lives – Coaching ClinicDeclutter! – Coaching ClinicStress Busters – Bite-Sized Training™Where’s My Enthusiasm? – Coaching ClinicMindset for Success (P) – Learning StreamGet Over It! – Coaching ClinicThe Benefit of the Doubt – Coaching ClinicA Pick-Me-Up – Coaching ClinicEnjoy the Journey! – Coaching ClinicTime for Me – Coaching ClinicA Generous Gift – Coaching ClinicBeating the Seasonal Blues – Coaching ClinicDon’t Take It Personally – Coaching ClinicDo Something Different – Coaching ClinicPlease Yourself – Coaching ClinicAll Work and No Play – Coaching ClinicLive Your Passion – Coaching ClinicCommunicationCommunication Skills, Introduction toCommunications Planning (P) – Getting the right message over, in the right wayMonroe’s Motivated Sequence (P) – Perfecting the call to actThe Rhetorical Triangle – Making your writing credible, appealing and logicalBody Language – Understanding non-verbal communicationMaking a Great First ImpressionAssertiveness – Getting what you want or need by working WITH people, not against themEffective EmailWriting Skills – Before you write it down, know thisGiving and Receiving Feedback – Keeping team member performance high, and well-integrated360° Feedback (P) – Encouraging teamwork and improving performance (sometimes!)Charts and Graphs – Choosing the right formatAIDA: Attention-Interest-Desire-Action – Inspiring action with your writingActive Listening – Hear what people are really sayingEmpathic Listening (P) – Going beyond active listeningNeuro-Linguistic Programming (P) – Achieving excellence in communicationJargon Busting (P) – Communicating without creating barriersQuestioning Techniques – Asking questions effectivelyKeep It Simple (P) – Avoiding confusion and complexityPowers of Persuasion (P) – Understanding the dos and don’ts of persuadingBetter Public Speaking and PresentationsDelivering Great Presentations – Communicating effectively with the right delivery, content and slidesSpeaking to an Audience – Communicate complex ideas successfullyManaging Presentation Nerves – Coping with the fear withinThe Presentation Planning ChecklistRole Playing (P) – Preparing for difficult conversations and situationsThinking On Your Feet – Staying cool and confident under pressureDealing With Unfair Criticism (P) – Responding calmly and rationally to unwarranted criticismChunking (P) – Grouping information so it’s more easily understoodIce Breakers (P) – Easing group contributionRunning Effective MeetingsThe Role of a Facilitator – Guiding an event through to a successful conclusionThe Johari Window– Helping people understand one-anotherConcept Attainment (P) – Reaching a shared understanding of important ideasValue Proposition, Creating a (P) – Communicate your benefits simplyBusiness Story-Telling – Using stories to inspireCommunicating Internationally (P)Communicating in a crisis (P) – Don’t shut down communicationDelivering Bad News (P) – Terminating employment honestly, respectfully and with dignityConflict Resolution – Resolving conflict rationally and effectivelyCross-Culture Communication (P)Cross-Cultural Business Etiquette – Learning the ins and outs of global businessWritten Communication – Bite-Sized Training™Who Cares What Other People Think? – Coaching ClinicGiving Better Presentations – Bite-Sized Training™Assertiveness – Bite-Sized Training™Whoever Tells the Best Story Wins, with Annette Simmons – Expert InterviewCommunicate! (P) – Learning StreamCrucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (P) – Book InsightListen! – Coaching ClinicNetworking Skills – Bite-Sized Training™The Power of Body Language, by Tonya Reiman (P) – Book InsightCreativityCreativity Skills, Introduction toBrainstorming – Generating many radical ideasReverse Brainstorming – A different approach to brainstormingStarbursting – Understanding new ideas by brainstorming questionsCharette Procedure – Brainstorming multiple ideas with multiple stakeholdersCrawford’s Slip Writing Method (P) – Gathering ideas from many contributorsRandom Input – Making creative leapsmetaphorical Thinking (P) – Using comparisons to express ideas and solve problemsProvocation – Carrying out thought experimentsReversal – Improving products and servicesSCAMPER – Generating new products and servicesAttribute Listing – Creating new products and servicesSynectics (P) – A backstop creativity processKano Model Analysis (P) – Developing products that delightReframing Matrix, The – Generating different perspectivesDO IT – A simple process for creativityTRIZ – A powerful methodology for creative problem-solvingPractical Innovation (P) – Managing ideas effectivelyGenerating New Ideas – Think differently and spark creativityDeveloping Mental Toughness, by Graham Jones and Adrian Moorehouse (P) – Book InsightYou, Inc, by Harry Beckwith and Christine Clifford Beckwith (P) – Book InsightThink Big, Act Small, by Jason Jennings (P) – Book InsightGet C