Description

CIA: Exceeding ExpectationsThis material is elib.tech exclusive…Sharing elsewhere will get you banned.Group Buy: Page: http://www.ciaprochef.com/fbi/dvds/ExceedingExpectations.htm…Description: Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back, the CIA’s latest front-of-the-house training DVD, provides a comprehensive lesson in the principles, standards, and practices that define outstanding service. Whether you are a fine-dining, café, casual, or family-style restaurant, your wait staff will benefit from Exceeding Expectations.Lessons include:    * Dining Room Guidelines    * Table Setting and Hospitality Basics    * Tray Handling    * Beverage Service    * Taking Reservations    * Pre-meal Meeting    * Seating and Order taking    * First Course Service and Clearing    * Entrée Service and De-crumbing    * Dessert Orders and Check Handling    * Dining Room Safety    * Sanitation and Personal Hygiene    * Bonus features include napkin folds and printable checklist